Refund Policy

Last updated: July 12th, 2026.

goonhub.app ("we", "us", or "our") provides AI-powered companion chat and roleplay services (the "Services"). This Refund Policy explains our rules regarding refunds for subscriptions, Premium terms, credit packs, and other purchases.

AI COMPANION DISCLAIMER: Our AI companions are artificial intelligence systems designed for entertainment and companionship purposes only. They are not real people and do not have genuine emotions, consciousness, or personal relationships. All interactions are simulated and should not be considered as real human relationships or professional therapy.

1. All Sales Final — No Refunds

All purchases are final and non-refundable. This includes Premium subscriptions and terms, one-time credit packs, Telegram Stars purchases, card payments, crypto payments, and any other paid offerings on the Services.

By completing a purchase, you acknowledge that:

You will not receive a refund, credit, or chargeback accommodation from us for change of mind, unused access, unused credits, dissatisfaction with AI-generated content, or similar reasons
Digital goods and access are delivered promptly upon payment confirmation
Except where required by applicable law, we do not offer refunds, exchanges, or partial refunds

2. Exceptions Required by Law

Nothing in this policy limits any non-waivable consumer rights that may apply in your jurisdiction. Where the law requires a refund or cancellation right, we will honor that obligation.

3. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute for a completed purchase without a valid legal basis, we may suspend or terminate your account and revoke access to purchased features or credits while the dispute is unresolved.

4. Contact Information

For questions about this policy or a purchase, please contact us at:

Email: sirgoonalotthethird@gmail.com
Phone: +1 (647)-695-1112
Response time: Within 24-48 hours during business days

5. Changes to This Refund Policy