Refund Policy

Last updated: September 27th, 2025.

1001351456 ONTARIO CORP ("we", "us", or "our") is committed to providing fair and transparent refund policies for our AI-powered companion chat and roleplay services (the "Services"). This Refund Policy explains your rights and our procedures regarding refunds for subscriptions and purchases.

AI COMPANION DISCLAIMER: Our AI companions are artificial intelligence systems designed for entertainment and companionship purposes only. They are not real people and do not have genuine emotions, consciousness, or personal relationships. All interactions are simulated and should not be considered as real human relationships or professional therapy.

1. 7-Day Refund Window

We offer a 7-day refund window for all subscriptions and purchases. You may request a refund within 7 days of your initial billing date. This policy applies to all subscription tiers (Explorer, Premium) and one-time purchases.

2. How to Request a Refund

To request a refund, please email our support team at sirgoonalotthethird@gmail.com with the following information:

  • Your account email address
  • The date of your purchase/billing
  • The reason for your refund request
  • Your order or transaction ID (if available)

3. Refund Processing

  • Refund requests will be reviewed within 2-3 business days
  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • You will receive email confirmation once your refund has been processed

4. Important Limitations and Conditions

  • Initial Purchase Only: Refunds are only available for the initial purchase, not for recurring subscription renewals. For recurring subscriptions, benefits will end based on your subscription date
  • Account Termination: Once a refund is processed, your account access will be terminated immediately
  • Terms of Service Violations: Refunds cannot be issued for accounts that have violated our Terms of Service
  • Partial Refunds: Partial refunds may be considered on a case-by-case basis for exceptional circumstances
  • One-Time Refund: Each user is entitled to one refund per account lifetime

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Services used beyond the 7-day window
  • Recurring subscription renewals
  • Accounts terminated for Terms of Service violations
  • Custom content or characters created after the refund window

6. Contact Information

For refund requests or questions about this policy, please contact us at:

  • Email: sirgoonalotthethird@gmail.com
  • Phone: +1 (647)-695-1112
  • Response time: Within 24-48 hours during business days

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to resolving disputes fairly and promptly.